For service-based businesses (attorneys, IT professionals, plumbing/HVAC companies, graphic designers, etc.), great customer relationships is one of the most important factors to having a consistent, sustainable business. Happy customers will do business with you over-and-over again, and tell their family, friends and colleagues about your business too. So, it goes without saying that customer relationships should not be left to chance.
In this episode, I’m sharing some key strategies that will help your company develop a process for building and maintaining great relationships with your customers. Take a listen!
- The three goals to keep in mind when building your customer relationship process
- Six opportunities you can take advantage of to build a great relationship with a customer
- Some techniques to use when communicating with customers to ensure they are extremely satisfied with your service
- How to easily ask for more business or referrals from customers
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