TBL: S3 E4 – Successful business is in the small details with Pilgrim Coffee Company

TBL 040 - Pilgrim Coffee Company - Successful business is in the small details [Facebook]

We all have our go-to places; for Lauren and I, our favorite coffee shop to frequent in the Kansas City area is Pilgrim Coffee Company in Overland Park. Besides the delicious drinks they concoct, what really keeps us coming back (and telling everyone we know) is the environment. Being family owned and operated, you get that feeling of family and home when you walk in the door for the first time and every time after. To top it off, their attention to detail is incredible. It’s no wonder they are able to stand out and be successful in such a crowded industry!

Take a listen above to learn how Pilgrim creates an experience unlike any other!

EPISODE RECAP:

How Pilgrim Coffee Company started as an extended family business [3:27]
A story about a recent trip that Lauren and I had to Pilgrim Coffee that blew us away in terms of an unmatched customer experience [4:55]
Why they focus on ‘people first’ and how that’s helped them succeed [7:45]
How the family works together to make the right decisions for their business [12:40]
How Pilgrim has created their incredible customer experience and focused on the smallest details to help their business grow [15:30]
How they work with their staff to provide a consistent experience to customers [17:54]
What the future growth path looks like for Pilgrim Coffee Company [24:30]
How you can follow Pilgrim Coffee Company online [27:07]
- Pilgrim Coffee Company Instagram
- Pilgrim Coffee Company Facebook

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