In a post earlier this week, I discussed how profitable, growing businesses spend a lot of time and resources developing consistency in their business. I talked about three areas of business that consistency is important:
- Customer Experience
- Transaction Process
- “Housekeeping” items
In this short video below, I’m going to focus in on consistency with the “housekeeping” items in your business. These are the things in your business that don’t directly bring in revenue, but affect the success of your business. If you like this video, please feel free to share with friends and family who have a small business or are self-employed!